Download Resume

Download PDF Download DOC

RODSAL TRACY RIVAS

• Led multi-regional 24x7 support operations across three time zones
• Reduced MTTR from 4 hours to 45 minutes through operational redesign and governance controls
• Standardized global operating model with executive reporting and performance cadence
• Oversaw vulnerability and patch compliance programs for international enterprise clients
• Aligned resource planning and capability development to global demand forecasting

• Lead enterprise cloud, infrastructure, and cybersecurity operations for the Philippines’ largest independent tower leasing company, supporting over 5,000 nationwide telecom assets. Accountable for platform resilience, regulatory compliance, technology investment planning, and operational governance aligned to corporate growth strategy.
• Directed multi-domain teams across infrastructure, security, and service operations with KPI governance and executive reporting cadence
• Strengthened operational resilience through structured risk governance, capacity planning, and vendor strategy
• Partnered with executive leadership on IT investment planning, budget governance, and long-term technology roadmap

• Managed 500+ mission-critical servers supporting satellite communications networks
• Reduced enterprise risk exposure by 85% within six months, achieving ISO 27001 audit readiness
• Established SOC and DevSecOps governance frameworks, improving incident response efficiency by 70%

• Scaled managed services delivery model, improving utilization from 50% to 85% while restoring SLA compliance
• Reduced backlog by 90% through workflow redesign and accountability structures
• Implemented financial and performance governance dashboards improving margin visibility and resource optimization
• Delivered executive reporting on SLA, MTTR, CSAT, revenue per engineer, and retention metrics

• Managed multi-cloud IT operations across AWS, Azure, and GCP environments supporting app development teams
• Reduced vendor costs by 30% through contract renegotiation and bandwidth optimization
• Rationalized SaaS portfolio to eliminate waste and improve governance discipline
• Led audit preparation and compliance evidence coordination across cloud, DR, and IAM domains

• Led office and data center buildouts with regulatory compliance oversight
• Implemented disaster recovery governance and coordinated PEZA and safety audits
• Managed infrastructure and security vendors ensuring operational and regulatory alignment

• Founded and scaled a managed services practice delivering recurring revenue growth and enterprise governance
• Led regulated client transformation programs spanning cloud migration, cybersecurity, and infrastructure modernization
• Built operating models, workforce plans, and governance frameworks aligned to growth and risk control

• Delivered ₱4M cost reduction on ₱36M infrastructure and ERP upgrade through architecture and vendor optimization
• Led nationwide WAN modernization, ERP upgrades, and enterprise collaboration migration
• Established business continuity programs and enterprise security controls across multi-site operations

Technical pre- and post-sales subject matter expert for iboss Secure Web Gateway platform (advanced threat protection, granular app management, SSL management) and Threat Console platform (behavioral sandboxing and IPS, network anomaly detection, and incident response center) for the Asia Pacific region.

• IO-Superstar Awardee in the Infrastructure Outsourcing Business Unit at Accenture
• Senior Network and Security Engineer for the IS Telecom Italia Project
• IT Infrastructure Expert - Data Networking Technology Program, active student participant
• Senior Network Operations Engineer for Singapore's Ministry of Health Holdings' National Electronic Health Record Project
• Network Implementation Engineer, Project Point-of-Contact, and Project Team Leader for several clients of Verizon Enterprise Global Solutions Engineering and Design, e.g., Bridgestone, ABN-AMRO, Marsh and McLennan, Puma, Intercontinental Hotels Group, Johnson&Johnson, Johnson Controls International, and Delphi

Single point of contact IT help desk for internal and outsourced TELUS employees

• Network Operations Center Tier 1.5 Engineer (AT&T Managed Network Services under the Managed Router Service and Enhanced Virtual Private Network Service)
• Consistent top CSAT recipient from different clients and counterparts in the US and SG centers

IT Instructor for the College of Bachelor of Science in Information Technology and other students at the Tertiary and Secondary levels

Founded and scaled a managed services and advisory practice delivering enterprise cloud, cybersecurity, and governance solutions across multi-site and regulated environments.

• Designed and implemented MSP operating models, pricing frameworks, and governance structures for new and scaling service providers
• Led cloud migration, DevSecOps enablement, and security transformation programs across Azure and hybrid environments
• Developed cybersecurity risk assessment and compliance readiness programs aligned with ISO 27001 and cyber insurance requirements
• Architected and deployed identity, endpoint, SASE, and SIEM solutions across multi-client environments
• Provided executive-level advisory on service delivery optimization, financial governance, and technology investment strategy
• Operate selectively alongside enterprise leadership roles, focusing on advisory and architecture engagements.