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RODSAL TRACY RIVAS

• Rebuilt global incident governance across three time zones, improving service continuity for enterprise clients and reducing escalation frequency
• Reduced MTTR from 4 hours to 45 minutes, recovering operational hours and protecting SLA-linked revenue outcomes
• Standardized global operating model with executive scorecards to improve decision velocity and delivery accountability
• Directed vulnerability and patch governance programs to reduce client risk exposure and strengthen compliance confidence
• Aligned workforce planning to demand forecasts, protecting delivery margins while supporting growth

• Led enterprise cloud, infrastructure, and cybersecurity governance for 5,000+ nationwide telecom assets, protecting service availability in a core revenue-generating network footprint
• Directed multi-domain teams with KPI governance and executive reporting, enabling faster intervention on reliability, risk, and cost performance
• Institutionalized resilience controls through structured risk governance, capacity planning, and vendor strategy
• Partnered with executive leadership on technology investment decisions, budget governance, and long-range modernization roadmap

• Established governance over 500+ mission-critical satellite platforms to harden reliability and business continuity
• Reduced enterprise risk exposure by 85% within six months while achieving ISO 27001 audit readiness
• Built SOC and DevSecOps governance frameworks that improved incident response efficiency by 70%

• Scaled managed services operating model to raise utilization from 50% to 85% while restoring SLA performance and client confidence
• Reduced backlog by 90% through workflow redesign and control ownership, improving throughput and customer outcomes
• Implemented financial and operational dashboards that improved margin visibility and resource allocation decisions
• Institutionalized executive reporting across SLA, MTTR, CSAT, revenue per engineer, and retention indicators

• Led multi-cloud operations across AWS, Azure, and GCP to support product delivery velocity with governed reliability
• Reduced vendor spend by 30% through contract restructuring and capacity optimization
• Rationalized SaaS portfolio to eliminate waste and improve technology return on investment
• Directed audit readiness and evidence governance across cloud, DR, and IAM control domains

• Led office and data center buildouts with regulatory compliance oversight
• Implemented disaster recovery governance and coordinated PEZA and safety audits
• Managed infrastructure and security vendors ensuring operational and regulatory alignment

• Founded and scaled a managed services practice delivering recurring revenue growth and enterprise governance
• Led regulated client transformation programs spanning cloud migration, cybersecurity, and infrastructure modernization
• Built operating models, workforce plans, and governance frameworks aligned to growth and risk control

• Delivered ₱4M cost reduction on a ₱36M infrastructure and ERP program through architecture and vendor optimization
• Led nationwide WAN modernization and ERP/platform upgrades to improve operational agility and inter-site performance
• Established business continuity governance and enterprise security controls across multi-site operations

• Advised enterprise clients across APAC on secure web and threat detection architecture, improving risk-informed technology decisions at executive and technical levels
• Enabled faster and more confident cybersecurity investment adoption by translating complex threat controls into business-relevant outcomes
• Supported pre- and post-sales solution execution that strengthened customer trust, retention, and regional growth performance

• Delivered network and security programs for global enterprise and public-sector environments, improving service reliability in high-availability operations
• Executed infrastructure workstreams supporting Telecom Italia and Singapore healthcare digital initiatives, contributing to continuity of mission-critical services
• Led client-facing implementation coordination for multinational Verizon accounts, improving execution quality across distributed delivery teams
• Recognized as IO-Superstar for delivery performance and operational excellence in the Infrastructure Outsourcing business unit

Served as single point of contact for internal and outsourced users, stabilizing issue resolution flow and improving workforce productivity through consistent service handling.

• Supported AT&T managed network services in a 24x7 NOC model, protecting connectivity performance for enterprise customers
• Consistently ranked among top CSAT performers across US and Singapore counterparts through quality incident handling and customer communication

Taught tertiary and secondary IT cohorts, building foundational digital capability and talent readiness that supported long-term workforce development outcomes.

Founded and scaled a managed services and advisory practice delivering enterprise cloud, cybersecurity, and governance solutions across multi-site and regulated environments.

• Designed and implemented MSP operating models, pricing frameworks, and governance structures for new and scaling service providers
• Led cloud migration, DevSecOps enablement, and security transformation programs across Azure and hybrid environments
• Developed cybersecurity risk assessment and compliance readiness programs aligned with ISO 27001 and cyber insurance requirements
• Architected and deployed identity, endpoint, SASE, and SIEM solutions across multi-client environments
• Provided executive-level advisory on service delivery optimization, financial governance, and technology investment strategy
• Operate selectively alongside enterprise leadership roles, focusing on advisory and architecture engagements.